The client

Our client is a global information services business with operations in over 40 countries.

The challenge

The organisation’s time tracking, absence management and payroll systems were antiquated and heavily customised. They did not provide the required business functionality or meet global standards, and they were increasingly costly to maintain.
The organisation has a history of growth through acquisition which created additional complexity as new businesses were regularly being integrated.

Our client needed a new technology solution and asked Change Associates for help.

What we did

We provided a team with expertise in procurement, supplier negotiation, large scale HRIS implementation, payroll, absence and time tracking processes and solutions. We advised on options to align with global technology strategies and worked with the HR and Technology teams to define the requirements.

We helped shortlist suppliers, designed and managed the RFP process with the internal procurement team, and supported our client at every stage with expert guidance on how to get the best from the supplier selection process.

We provided additional support to accelerate mobilisation and delivery of the implementation, including advice on structuring the change programme, the best technical approach to deliver the required functionality and integrations, and how to prepare the team for the change ahead.

The result

  • The negotiations delivered 24% savings on the original supplier quotes
  • Additional functionality was included at no additional cost
  • The team felt supported and ready for the change ahead

Image (c) Shutterstock | Rido

“A big thank you for helping us navigate the perilous and tricky waters of the Payroll and Time Tracking decision and negotiation! Your independent perspective was key to getting the job done in a fair and professional manner”

VP, Global HR Systems

“We appreciated the partnership and Change Associates definitely kept us on track in keeping a balanced perspective which was so very important for this project”

VP Global HR Service Delivery